27-Feb-2019BARC Responds to Widespread Power Outages
Date: February 27, 2019
For Immediate Release
Contact: Tish Blackwell, 800-846-2272 (firstname.lastname@example.org)
Millboro, VA – As of 3:55 pm Tuesday, February 26th, power has been restored to all BARC members impacted from the windstorm that began Sunday afternoon. This latest weather event produced a total of 133 outages across the entire BARC electric territory and affected 8,764 members, or 67% of all members. BARC crews responded and repaired downed power lines, broken power poles and other issues to the electric system caused by fallen trees and wind.
On Sunday, February 24, 2019, a windstorm producing high winds and gusts up to 65+mph descended on the BARC Electric service area for a period of more than 24 hours. Within hours of the start of the windstorm, BARC had over 5,000 power outages reported by members.
Due to the high volume of calls coming into the BARC call center during the windstorm, many members experienced difficulty reaching a representative to report a power outage. BARC opened up a temporary channel of communication through social media (Facebook Messenger) to ensure all outage locations were being reported and logged. BARC will be working to address the phone capacity issue to maintain continuity in reporting outages to our call center. In future outages, members are encouraged to use the BARC mobile app or online Customer Portal located at www.barcelectric.com.
BARC recognizes that losing power for any amount of time is inconvenient and appreciates the support and patience of our members during this prolonged outage period. BARC leadership thanks the BARC crews and staff for their tireless dedication in assuring power was fully restored to the service territory. BARC thanks the crews from Prince George Electric Cooperative, Community Electric Cooperative and Central Virginia Electric Cooperative for providing assistance in restoration efforts and helping to reduce the downtime for members.
BARC Electric Cooperative is a customer-owned electric cooperative serving 13,000 residents, farms and businesses across five counties in Virginia. To continue to serve and meet the needs of its members, BARC constructed the first community solar garden in the Commonwealth and provides high-speed Internet, telephone and television service through BARC Connects, its wholly-owned fiber-to-the-home subsidiary. This institution is an equal opportunity provider and employer. To learn more about all the exciting things happening at BARC, visit www.barcelectric.com and www.barcconnects.net.