Responsibilities

The Service Department consists of four servicemen, with over 80 years of total service, that are very dedicated to their jobs and try to provide the very best of service to the members of BARC at all times.  This department has many responsibilities.  Chances are very good that if you have a problem between 8:00 and 4:00 one of these four will be the first to respond to your location to assess the situation and try to get the problem solved in a timely manner.  They are also responsible for Meter Reads, Connects and Disconnects, Underground locates, and collections on Past Due Accounts.  The service territories are divided into three areas, the West, Middle and East. 

The West area is covered by Donnie Altizer and consists of Johnsons Creek to Monterey South to North and from the West Virginia state line to the top of Warm Springs Mountain West to East.  Donnie lives in the Warm Springs area and has been employed with BARC since 1989. 

The middle, or local area as we call it, covers Nicelytown near Clifton Forge to the West Virginia line North of McDowell South to North and from Craigsville and Brattons Run to the top of Warm Springs Mountain East to West.  This area is covered by Dale Thompson who lives on route 42 near Millboro.  Dale has been with BARC since 1983.

The East area runs from the top of North Mountain near interstate 64 to the top of the Blue Ridge Mountain beyond Buena Vista west to East and from Steeles Tavern to Natural Bridge north to south.  The customer base in this area is enough to require two service men.  John Mayberry, the Lead Serviceman, resides in the Millboro area and usually covers the area south of Lexington and out into Collierstown and surrounding areas.  He has been with BARC since 1985.

Rodney Kennedy resides in the Estaline Valley area near Craigsville and his title is Serviceman Assistant.  This basically means that he does everything a Serviceman does except climb poles.  Rodney, who has been with BARC since 1991, normally works the area north of Lexington and into Rockbridge Baths and surrounding areas.

The areas described above are not set in stone as the service department works as a team.  Anytime one may need help the others are there to assist them.  These four people are very dedicated, providing good value and courteous service to BARC's members.