Responsibilities

The Member Service folks at BARC handle many different responsibilities from general billing questions to connects, disconnects and handling applications for new service.  These ladies are often the ones that greet members at the window, and are usually the first one you speak to when calling in.  They process, on average, about 500 payments a day that come in through the mail, take anywhere from 10 to 50 payments a day at the window and input several credit card payments for members calling in every day.  They are here to do a lot more than help members make payments on their accounts though.  The ladies assist people every day in understanding their bills better, in receiving assistance from outside agencies on their accounts, and helping new, current, and previous members with information on their accounts.  They also assist all other departments at BARC with different aspects of their responsibilities.

With over 75 total years of experience these ladies are very capable in their responsibilities and duties.  They are often called upon to find information, some of which has been filed away for 30 years or more, and never fail to get what is necessary.

 The next time you call into BARC know that you are most likely talking to one of these friendly and courteous ladies and thank them for taking care of your issue or getting you to the person needed to take care of it.

BARC Member Service Representatives

Cindy Rector, Office Supervisor

JoAnn Shanks, Consumer Accountant

Liz Harvey, Service Coordinator

Tina Loan, Data Entry Clerk

Biz Pritt, Accounting Clerk

Rhonda Roberts, Communications Coordinator